FAQs

Welcome to the online store of Acluk Limited! We are thrilled to present you with an extensive selection of top-notch products, spanning from sporting goods to home and garden items, gear, and apparel, all offered at highly competitive prices. Our utmost goal is to provide our esteemed customers with exceptional value and top-notch customer service, ensuring that your shopping experience with us is nothing short of delightful.

At Acluk Limited, we recognize and prioritize the significance of safeguarding your personal information and respecting your privacy. In this privacy policy, we aim to address some of the most frequently asked questions regarding our practices concerning data collection, usage, and protection.

What personal information do we collect?
To provide our services and improve your experience, we may collect various types of personal data from our users or customers. This may include information such as your name, email address, physical mailing address, phone number, payment details, and website browsing behavior. We collect this information solely for the purposes of delivering our services, communicating with you, processing payments, and enhancing our offerings. We only collect the information that is necessary and relevant to these purposes, and we obtain your consent prior to collecting any personal data.

Do we share your personal information with third parties?
At Acluk Limited, we understand the importance of privacy protection and are committed to ensuring the security of your personal information. While we may engage the services of trustworthy third-party providers to operate our website, conduct business activities, or deliver services on our behalf, we assure you that we prioritize privacy and take necessary measures to safeguard your data. We only share personal information with third parties to the extent necessary to fulfill our contractual obligations or when legally obligated to do so. Rest assured, we comply with all applicable laws and regulations, and any sharing of personal information is done in accordance with the relevant legal requirements.

How do we use your personal information?
At Acluk Limited, we collect personal information solely for the purpose of providing our services, communicating with you, processing payments, and improving our offerings. We do not use or share your personal information for any other purposes without your explicit consent. We employ strict security measures to protect your data from unauthorized access or disclosure, and we comply with all applicable privacy laws and regulations. We maintain strict confidentiality when handling your personal information and strive to ensure that your privacy is always respected. If you have any questions or concerns about how we use your personal information, please feel free to contact us.

How can you access, update, or delete your personal information?
As an Acluk Limited customer residing in the European Economic Area (EEA), you have specific rights regarding the processing of your personal information in accordance with the General Data Protection Regulation (GDPR). We will process your personal information only when we have a lawful basis for doing so, such as your consent, the performance of a contract, compliance with legal obligations, or legitimate interests. You have the right to access, update, or delete your personal information, and you may also withdraw your consent for us to process your data at any time. We are committed to protecting your privacy and ensuring the security of your personal data. If you have any concerns or questions regarding our privacy policy or how we handle your personal information, please don’t hesitate to contact us.

How do we protect your personal information?
Protecting your personal information and ensuring its security is of utmost importance to us at Acluk Limited. We have implemented a comprehensive range of technical and organizational measures to safeguard your data from unauthorized access, modification, disclosure, or destruction. Some of our security measures include:

  • Data encryption: We utilize encryption techniques to safeguard your data during transit and while at rest, adding an extra layer of protection.
  • Access controls: We strictly control access to your personal information, allowing only authorized employees, contractors, and agents who require it for their designated tasks.
  • Regular security assessments: We conduct frequent security assessments and reviews to identify and address any potential vulnerabilities in our systems, ensuring continuous protection.
  • Employee training: We provide regular training to our staff, enabling them to understand the significance of data protection and educating them on safe handling practices for personal information.

We take your privacy seriously and are committed to regularly reviewing and enhancing our security practices to uphold the highest standards of data protection. If you have any questions or concerns about how we protect your personal information, please do not hesitate to contact us using the provided contact information.

What are cookies and how do we use them?
To enhance your browsing experience and provide you with a personalized experience on our website, we utilize cookies. These small files allow us to remember your preferences, analyze your behavior on our website, and improve our services. Rest assured that our use of cookies adheres to industry standards and all applicable regulations regarding data privacy and security. If you prefer not to use cookies, you can disable them through your browser settings. However, please note that this may impact the functionality of our website and limit your access to certain features.

How can you make a complaint about your personal information?
If you have any concerns or complaints regarding the handling of your personal information, we encourage you to reach out to us using the contact information provided in this policy. We take all complaints seriously and are committed to addressing and resolving them in a timely and appropriate manner. Your feedback is invaluable to us in maintaining the highest standards of data protection.

How can you control cookies?
Cookies are small text files that are placed on your device when you visit our website. They assist us in improving your browsing experience and delivering personalized content and services. If you wish to control or delete cookies, you can adjust your browser settings accordingly. However, please be aware that disabling cookies may limit your access to certain features or content on our website.

If you are not satisfied with our response or believe that your concerns have not been adequately addressed, you have the right to contact your local data protection authority for further assistance.

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