Refund and Returns Policy

At Acluk Limited, we strive to deliver the utmost satisfaction to our customers by providing top-quality furniture and an enjoyable shopping experience. In pursuit of this objective, we proudly offer a comprehensive 30-day refund and returns policy for all items purchased through our website. This policy is designed to ensure that you can shop with confidence, knowing that if, for any reason, you are not entirely delighted with your purchase, you have the option to request a refund or return within 30 days of receiving your order.

We believe that your happiness with our products is of the utmost importance, and we want you to be completely satisfied with your purchase. Whether it’s a mismatched style, an unexpected change of preferences, or a rare case of product dissatisfaction, our 30-day refund and returns policy provides you with the flexibility to make a change.

To initiate a refund or return, simply reach out to our dedicated customer service team within the 30-day timeframe. They will guide you through the process, answer any questions you may have, and ensure that your request is handled promptly and efficiently.

Please note that in order to be eligible for a refund or return, the item must be in its original condition, undamaged, and accompanied by the original packaging. We kindly ask that you take care when handling and packaging the item for return to ensure its safe arrival back to us.

Upon receiving the returned item, our team will thoroughly inspect it to verify its condition. Once the inspection is complete, we will process your refund accordingly. Please be aware that the refund may be issued in the same form as the original payment method or as store credit, depending on your preference and the circumstances of the return.

At Acluk Limited, we value your trust and confidence in our products. Our 30-day refund and returns policy is a testament to our commitment to your satisfaction and our dedication to providing exceptional service. We are here to assist you every step of the way, and we look forward to making your shopping experience a positive one.

Our Commitment to Satisfaction
At Acluk Limited, we are dedicated to ensuring that our customers have a positive and satisfying experience with every purchase. We understand the importance of making an informed decision, which is why we encourage you to carefully review the product descriptions and guarantee details before making your purchase. Our furniture brand products come with a guarantee that outlines the terms and conditions of the warranty. Should you have any questions or concerns, our customer service team is readily available to assist you.

Eligibility for Refund and Returns
To qualify for a refund or return, the item must meet certain criteria. It should be in its original condition, unused, and accompanied by the original packaging. We kindly ask that you take care when handling and repackaging the item to ensure its safe return to us. However, please note that certain items, such as custom-made or personalized products, may not be eligible for a refund or return due to their unique nature. Our customer service team can provide you with detailed information regarding specific items.

Circumstances for Refund and Returns We are pleased to offer refunds and returns in the following circumstances:

  • Defective or Damaged Products: If you receive a product that is defective or has been damaged during the shipping process, we will gladly arrange for a refund or return. Simply contact our customer service team with the necessary details, and they will guide you through the process.
  • Incorrectly Delivered Products: In the event that you receive a product that does not match the specified category, brand, color, size, or if it is falsely advertised, we will rectify the situation by arranging a refund or return. Please notify our customer service team, who will promptly assist you.
  • Unopened Products in Original Packaging: For products that are unopened, unused, and still in their original packaging, we offer refunds or returns. Should you find that the product does not meet your needs or expectations, contact our customer service team within the designated timeframe to initiate the process.

Requesting a Refund or Return
In order to initiate the refund and returns process, we kindly ask that you reach out to us via email at [email protected] within 30 days of receiving your order. Please provide a clear reason for your refund or return request. Our dedicated customer support team will promptly respond to your email and provide you with detailed instructions on how to proceed. We aim to make this process as seamless as possible for you.

Inspection and Refund Issuance
Once we receive the returned package, our team will carefully inspect the item to ensure it meets the necessary criteria for a refund or return. This includes verifying that the item is in its original condition and unused. Following the inspection, we will process the refund within 3-5 business days. Please note that the refund will be issued in USD currency. We appreciate your understanding that customers are responsible for covering all shipping costs associated with the return process.

Exchanging Products
We understand that there may be instances where an exchange is preferred. If you wish to exchange a product, please contact us using the contact form on our website. Our team will be delighted to assist you with the necessary arrangements to ensure your satisfaction.

Requirements for Refund and Returns
To facilitate a refund or return, we kindly ask that you contact us at [email protected] within 30 days of receiving your order, stating the reason for your request. Our customer support team will guide you through the process, ensuring a smooth experience. It is important to note that the item must be returned in its original condition within 30 days of receiving your order. We would like to emphasize that our refund and return policy is valid for a 30-day period from the date of purchase, and we regretfully cannot offer refunds or exchanges beyond this timeframe.
We strive to provide exceptional customer service and make your refund or return experience hassle-free. Should you have any further questions or require assistance, please do not hesitate to contact us. We are here to ensure your complete satisfaction.

Requesting a Refund or Return
We appreciate your decision to shop with Acluk Limited, and we are committed to ensuring your satisfaction. To guarantee a positive shopping experience, we offer a 30-day refund and return policy. If, for any reason, you are unsatisfied with your order, please reach out to our customer service team at [email protected] within 30 days of receiving your package. To facilitate the refund or return process, kindly include the following information in your request:

  • A printed copy of the shipping label attached to the package.
  • Prints or videos clearly showing any incorrect, imperfect, or damaged items.

Upon receiving your refund or return request, we will carefully review the provided evidence to verify your order. If applicable, we will provide you with detailed instructions for the return process. It’s important to note that we cannot accept returned packages without prior approval. Any returns made without our guidance will not be eligible for a refund or exchange. For your convenience, we will provide you with a return address via email. Please ensure that you provide us with the shipping label and tracking number for the returned package.

Rest assured, we accept payments in USD and do not charge any restocking fees. Kindly send all returned products to our store located at:
Company address in United Kingdom:
Address: Flat 3, 368 Caledonian Road, London, England, N1 1DU
Company address in United State:
Address: 6364 Basswood Dr, Fort Worth, TX 76135, United States

We hope that this updated version of our refund and returns policy provides clear information and helps you make informed decisions while shopping with Acluk Limited. If you have any further questions or require assistance, please do not hesitate to contact us. Your satisfaction is our top priority.

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